One system, because the gaps between systems are where people are lost.
Care, programming and place are designed together and held under one accountability, so a person is never handed a bed in one place and left to find health, work and a future somewhere else.
One system, not six services.
Whole-Person Care
Medical, dental, and behavioral-health services are planned to be delivered by MaxWellness under agreement as programs activate, with services billed through each participant's applicable coverage, so health does not depend on getting across the county.
Day Programming
Structured day services at the hub for adults with intellectual and developmental disabilities and other participants, so people live in the community and come in for programming rather than being placed into an institutional setting.
Workforce Development
The planned MaxWellness Healthcare Academy will prepare Delaware residents for healthcare careers and help staff the same system its residents rely on.
Care Coordination and Social Drivers of Health
We coordinate the conditions outside the clinic, food, benefits, transportation, and connection, that determine whether care and stability actually last.
Housing and Smart Health Homes
Safe, stable, supportive housing secured by lease, including smart health homes out in Delaware neighborhoods, delivered in phases and aligned with state and community needs.
Transportation
Vehicles connect the spokes to the hub, bringing people in for day programming and workforce training and taking them home again, because getting a person to the service is part of delivering it.
Up to twenty-four months, with a destination.
Beginning the day a person is engaged on the street and ending in the most independent setting a person can sustain. A time-bound arc with a destination.
Engage
Outreach and transport to the onboarding center. Showers, laundry, oral hygiene. Registration and assessment with a Success Coordinator. Benefits navigation begins on day one.
Stabilize
Daily program attendance. Medical, dental and behavioral health homes established. An individual pathway plan built and agreed with the participant.
Build
Transitional housing as units come online. Workforce training, credentials, financial and digital literacy, and employment placement.
Transition
Independence, at the level this person can sustain. Alumni support, peer mentorship, and a route back onto staff.
How the pathway operates.
Operation Pathways, the daily cycle
Vehicles deploy at dawn. Participants arrive at the onboarding center for hygiene and registration before paperwork, then travel to the hub for workshops, instruction and clinical appointments. Lunch is provided. Everyone returns each evening. Day services run before the buildings are finished, so people begin the process while transitional units are still in preparation.
Why benefits navigation starts on day one
Benefits navigation begins on day one. Staff help participants apply separately for health coverage, income supports, and housing assistance for which they may qualify. Each has its own rules, paperwork and timeline, so this is staffed as a discipline rather than treated as a task.
What we measure
The share of participants who reach the destination defined for their pathway within twenty-four months, reported quarterly, published in full, including results that move the wrong way. Independent evaluation, with the comparison-group method stated before the first participant enrolls. Continuous measurement on a fixed cadence rather than an annual snapshot.
See where the model runs.
A Wilmington front door, a Claymont hub, and a pathway that reaches across Delaware.