Frequently asked.

Harmony Health is the nonprofit organization responsible for program design, care coordination, benefits navigation, workforce development, evaluation, and long-term participant outcomes. Harmony Health of Delaware is the operating name of Word of Mouth Ministries, Inc., a Delaware 501(c)(3) nonprofit organization.

No. Harmony Health partners with MaxWellness as its clinical delivery partner. Medical, dental, and behavioral-health services are planned to be delivered by MaxWellness under agreement as programs activate, with services billed through each participant's applicable coverage. Harmony Health remains responsible for program design, care coordination, and long-term participant outcomes.

Adults living unsheltered, adults with substance use disorder, young adults transitioning out of foster care, young adults who aged out and later lost housing, women and children fleeing domestic violence, high-need Medicaid populations, adults with intellectual and developmental disabilities (IDD), and veterans. Housing insecurity is a driver of health, so these are one set of needs meeting people at different moments of their lives.

Programming is in preparation. Space is secured under long-term lease, and services come online in phases, beginning with day services at the hub. Day services are designed to run before the buildings are finished. Activation remains subject to funding, approvals and final operating readiness.

Up to twenty-four months, from the day a person is engaged to a sustainable destination appropriate to their circumstances. The measure is the share who reach that destination inside the window. Results are published quarterly in full, including results that move the wrong way, with an independent evaluation once a year.

Participants begin at the Wilmington onboarding center on Lea Boulevard, travel to the Claymont campus hub for programming and coordinated care, and move through transitional housing toward permanent housing in communities across Delaware. Internally this is a hub-and-spoke structure: the hub is the building people come to, and the spokes are the homes and neighborhoods they live in. Transportation the organization runs itself is what connects them.

At 30 days, 90 days, 12 months and exit for each participant, with quarterly organizational reporting and an annual independent evaluation. Measurement is at the participant level, modeled figures are labeled modeled, and costs that rose are reported beside costs that fell. No participant outcomes are being presented as results yet.

No. Harmony Health does not own, acquire, or develop real estate. The properties are privately held by others, and Harmony Health secures the space it needs through long-term lease. That lease is what lets us direct who is served, what services are delivered, and how care is coordinated inside the building, without holding a property or development interest.